Shipping Policy

Thank you for shopping with Ionizers.com. This Shipping Policy explains how we process, ship, and deliver your order.

1. Order Processing Time

All orders are processed within 3–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout, based on the weight of your order and your shipping destination.

Delivery delays can occasionally occur due to carrier delays, weather, customs (for Canadian orders), or other events outside our control.

3. Shipping Carriers

We ship using the following carrier(s):  UPS, USPS, and FedEx. The carrier used for your order will depend on your location, package weight, and service selected at checkout.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package directly on the carrier’s website.

If you have not received tracking information within 7 of placing your order, please contact us at Help@ionizers.com.

5. International Shipping (Canada)

We currently ship to the United States and Canada. Orders shipped to Canada may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.

6. Shipping Address Accuracy

Please ensure your shipping address is correct and complete at checkout. Ionizers.com is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at Help@ionizers.com — we can only make changes if the order has not yet shipped.

7. Lost, Stolen, or Damaged Packages

• Damaged in transit: If your order arrives damaged, please contact us within [X days] of delivery at Help@ionizers.com with photos of the damaged item and packaging so we can file a claim and arrange a replacement or refund.
• Lost packages: If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first. If it remains unresolved, contact us at Help@ionizers.com within 14 and we will assist with a carrier claim.
• Stolen packages: Ionizers.com is not responsible for packages confirmed as delivered by the carrier’s tracking system but later stolen from the delivery location. We’re happy to help you file a claim with the carrier.

8. Order Confirmation

Every order placed on Ionizers.com receives an automated order confirmation email upon purchase, followed by a shipping confirmation email with tracking details once your order ships. Please retain these emails as proof of purchase.

9. Returns & Refunds

For information on returning a product, please see our Return & Refund Policy [LINK].

10. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Ionizers.com Email: Help@ionizers.com Phone: 800-624-1233 Hours: Monday–Friday, 9 AM–5 PM PT